How To Stop Overservicing Clients For Good
In today’s ultra-competitive environment, it’s becoming increasingly difficult to keep clients happy and prevent scope creep from impacting your business' bottom line.
Our recently launched State of Agency Operations Report reveals that 38% of agencies struggle with frequently overservicing clients.
But what’s the solution to this age-old problem? In this webinar, we’ll unpack the common root causes of overservicing and provide actionable advice on how to manage client projects effectively and profitably.
You’ll learn:
The common client service pitfalls that lead to overservicing
How to avoid scope creep before it starts
How to create a delivery system based on the value you deliver
When (& when not) to add automation to your delivery processes
You can learn more about Ken Yarmosh here
Speakers
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Logan Lyles
Evangelism & Content Marketing, Teamwork.com
Logan Lyles is the Evangelism & Content Marketing Manager at Teamwork.com, a project management platform built for scaling client work. Logan previously served in several leadership roles at Sweet Fish, a B2B podcast agency serving mid-market SaaS companies. Taking over sales from the agency founder in 2018, Logan helped triple the business in his first 6 months. He also played a key role in landing the agency on the Inc 5,000 List (twice), while helping the company both 10x headcount and increase ARR by 1,283%. Logan works from his home office (that’s slowly becoming a mini video studio) alongside his labradoodle, Mack, in Castle Rock, CO.
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Ken Yarmosh |
Business Coach & Fractional COO
Ken Yarmosh is a business coach who helps agency owners scale with sales and systems based on proven playbooks. He’s built multiple seven-figure remote B2B service businesses and navigated a 9-figure exit for a global remote agency.
Today, Ken runs his own service business as a Fractional COO, with industry-leading retainer rates. Rather than a career business coach, he helps agency owners scale with the exact systems and frameworks he’s used to scale his own multi-7-figure consultancy.
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