How To Stop Overservicing Clients For Good
In today’s ultra-competitive environment, it’s becoming increasingly difficult to keep clients happy and prevent scope creep from impacting your business' bottom line.
Our recently launched State of Agency Operations Report reveals that 38% of agencies struggle with frequently overservicing clients.
But what’s the solution to this age-old problem? In this webinar, we’ll unpack the common root causes of overservicing and provide actionable advice on how to manage client projects effectively and profitably.
You’ll learn:
The common client service pitfalls that lead to overservicing
How to avoid scope creep before it starts
How to create a delivery system based on the value you deliver
When (& when not) to add automation to your delivery processes
You can learn more about Ken Yarmosh here
Speakers
)
Logan Lyles
Evangelism & Content Marketing, Teamwork.com
Logan Lyles is the Evangelism & Content Marketing Manager at Teamwork.com, a project management platform built for scaling client work. Logan previously served in several leadership roles at Sweet Fish, a B2B podcast agency serving mid-market SaaS companies. Taking over sales from the agency founder in 2018, Logan helped triple the business in his first 6 months. He also played a key role in landing the agency on the Inc 5,000 List (twice), while helping the company both 10x headcount and increase ARR by 1,283%. Logan works from his home office (that’s slowly becoming a mini video studio) alongside his labradoodle, Mack, in Castle Rock, CO.
)
Ken Yarmosh |
Business Coach & Fractional COO
Ken Yarmosh is a business coach who helps agency owners scale with sales and systems based on proven playbooks. He’s built multiple seven-figure remote B2B service businesses and navigated a 9-figure exit for a global remote agency.
Today, Ken runs his own service business as a Fractional COO, with industry-leading retainer rates. Rather than a career business coach, he helps agency owners scale with the exact systems and frameworks he’s used to scale his own multi-7-figure consultancy.
)
Discover key insights and learnings from our brand new State of Agency Operations Report. Learn proven strategies to optimize workloads, enhance client relationships, and leverage AI for better results.
)
According to Gartner, 80% of IT projects fail, resulting in cost overruns, missed deadlines, and unmet expectations. Join our live webinar to discover the two biggest mistakes IT services make when implementing a new SaaS tool - and how to avoid them.
)
Client services firms of all types struggle to quickly and easily understand their team's capacity at-a-glance. Join our live webinar to discover a better way forward.
)
Your agency's efficiency and profitability depend on one vital metric: Your Utilization Rate
)
In this webinar, you’ll hear from 3 Elite HubSpot Solutions Partners about how they’re leveraging a newly launched integration between HubSpot and Teamwork.com to optimize the entire client lifecycle from brand new lead to loyal raving fan.
)
Learn about the impact of AI on agency growth and how to leverage this technology for your agency.
)
Deep dive into the results of our brand new global agency operations study
)
Learn how to create a time tracking framework that keeps your team engaged
)
Improve capacity management and grow your bottom line by rethinking time management
)
Understand value-based pricing models and learn if they’re a good match for your agency.