The State of Agency Operations Roundtable
Agencies are navigating a high-stakes landscape, where even small missteps can feel like a setback.
But don’t worry—help is on the way! Packed with insights from over 500 agency owners and leaders, the State of Agency Operations report highlights the key data and trends shaping the future of agency operations.
Join our all-star lineup of agency leaders as they dive deep into the report findings, explore what they mean, and share practical tips for running a more efficient and profitable business in 2025.
Here’s what you’ll learn:
The toughest operational challenges and how agency leaders are tackling them head-on
Proven strategies for optimizing staff workloads while boosting morale
Tips for transforming tricky client relationships into success stories
Ways to achieve accurate and timely reporting that your clients will absolutely love
Insights on how AI is revolutionizing client work
Speakers
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Sarah MacAleese
Demand Generation Manager, Teamwork.com
Gabe Pirvu is a Senior Demand Generation Marketing Manager at Teamwork.com. He’s an accomplished digital marketing professional with over a decade of experience in agency and tech roles, specializing in B2B and D2C marketing. Known as a “wide T” marketer, he combines strategic thinking with a deep understanding of data and creativity to drive measurable results.
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Cas Majid
CEO, WOW Group
Qasim Majid is the CEO of Wow Group of Companies, a group of independent agencies that niche in specific areas of digital and tech. He has served as the President of the ABCC, as Vice Chairman of Ronald McDonald House Charity, and has founded his own social enterprise called Wowdot CIC; thus having a shrewd understanding of governance, people, and processes.
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Logan Lyles
Director of Growth, Business Builders
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Hope Ross
Strategic Project Manager, Orbit Media Studios
As Strategic Project Manager at Orbit, Hope focuses on the continuous improvement of processes and tools to support the team in the delivery of flawless converting websites for Orbit clients nationwide. Prior to joining Orbit, Hope spent twenty years at agencies like JWT, Sapient and iCrossing, managing large scale, integrated campaigns and promotions, and leading teams to deliver global web solutions for clients like Coca-Cola, McDonald's, Nissan, and Victoria's Secret, Direct.
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According to Gartner, 80% of IT projects fail, resulting in cost overruns, missed deadlines, and unmet expectations. Join our live webinar to discover the two biggest mistakes IT services make when implementing a new SaaS tool - and how to avoid them.
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Client services firms of all types struggle to quickly and easily understand their team's capacity at-a-glance. Join our live webinar to discover a better way forward.
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Your agency's efficiency and profitability depend on one vital metric: Your Utilization Rate
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In this webinar, you’ll hear from 3 Elite HubSpot Solutions Partners about how they’re leveraging a newly launched integration between HubSpot and Teamwork.com to optimize the entire client lifecycle from brand new lead to loyal raving fan.
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Learn how to stop scope creep from ruining your client relationships and agency's profitability.
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Learn about the impact of AI on agency growth and how to leverage this technology for your agency.
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Deep dive into the results of our brand new global agency operations study
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Learn how to create a time tracking framework that keeps your team engaged
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Improve capacity management and grow your bottom line by rethinking time management
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Understand value-based pricing models and learn if they’re a good match for your agency.