---
title: "Pricing plans | Teamwork.com"
description: "Teamwork.com pricing - five plans (Free, Basics, Accelerate, Optimize, Enterprise) for managing client projects, resources, time, and profitability, plus Teamwork Desk help desk pricing and the Dotty AI add-on. Prices shown per user/month, billed annually."
---

# Teamwork.com pricing

> Teamwork.com pricing - five plans (Free, Basics, Accelerate, Optimize, Enterprise) for managing client projects, resources, time, and profitability, plus Teamwork Desk help desk pricing and the Dotty AI add-on. Prices shown per user/month, billed annually.

Teamwork.com offers five plans for client-service teams. Paid prices below are **per user / month, billed annually** (annual billing saves ~29% vs monthly). All paid plans include a **14-day free trial - no credit card required**.

Teamwork Desk, the help desk product, is priced separately. See [Teamwork Desk pricing](#teamwork-desk-pricing) below.

## Plans at a glance

| Plan | Price (per user/mo, billed annually) | Best for | Projects | File storage | Automations | API rate limit | Users |
|------|--------------------------------------|----------|----------|--------------|-------------|----------------|-------|
| Free | $0 | Small teams adding structure | 5 | 100 MB | 100 | 150 / min | Up to 5 |
| Basics | $9.99 | Small teams delivering projects & tracking time | 300 | 100 GB | 5,000 | 150 / min | Min 3 |
| Accelerate | $24.99 | Growing teams automating work & managing capacity | 600 | 250 GB | 20,000 | 150 / min | Min 5 |
| Optimize | Let's talk (contact sales) | Services businesses managing budgets & profitability | Unlimited | 500 GB | 100,000 | 300 / min | Contact us |
| Enterprise | Let's talk (contact sales) | Complex services needing advanced security & control | Unlimited | 1,000 GB | 100,000 | 500 / min | Contact us |

## What each plan adds

- **Free** - Up to 5 projects and 5 users. Task, list, board, Gantt & table views; log time; organize work by client; connect chat tools; US or EU data hosting.
- **Basics ($9.99)** - Everything in Free plus: Gantt/Table/List/Board views, unlimited project templates, billable time tracking & reporting, US & EU data hosting.
- **Accelerate ($24.99)** - Everything in Basics plus: smart intake forms, 20,000 automations, workload & live capacity planning, time budgets & retainers, client invoicing from logged time, HubSpot & QuickBooks integrations.
- **Optimize (Let's talk)** - Everything in Accelerate plus: quotes, 100,000 automations, CRM-pipeline-to-projects, tentative & active resource planning, scheduling by role/skill, multi-currency financial budgets, revenue/cost/profitability insights, Salesforce & NetSuite.
- **Enterprise (Let's talk)** - Everything in Optimize plus: advanced security enforcement, Single Sign-On (SSO), dedicated success manager, priority support, expert technical/implementation support.

## AI (TeamworkAI)

Teamwork AI is included in all paid plans for an introductory period. **Usage-based AI credits launch November 2026.** AI teammates by plan:

- **Basics** - Scout (personal assistant), Flo (project management)
- **Accelerate** - adds Remi (resource management)
- **Optimize / Enterprise** - adds Kash (financial management) and Jack (build custom agents & workflows)

Dotty, the AI teammate for Teamwork Desk, is a separate paid add-on. See [Dotty AI add-on](#dotty-ai-add-on) below.

## Included in every plan

Role-based permissions, desktop & mobile apps, free expert training, US or EU data hosting, two-factor authentication, and SOC 2 compliance.

## Billing & FAQ

- **Billing:** Monthly or annual. Annual is prepaid, discounted (~29% saving), and runs the full term. Monthly has no long-term commitment - cancel anytime; access runs to the end of the billing period.
- **Changing plans:** Upgrade, add users, or buy add-ons anytime. Downgrades take effect at the next billing cycle.
- **Payment methods:** Credit card (Visa, MasterCard, Maestro) for monthly; bank transfer also accepted for annual.
- **Free trial:** 14 days, no credit card required.
- **Switching tools:** One-click project import from Wrike, Asana, Basecamp, ClickUp, Trello, and Monday.

## Teamwork Desk pricing

Teamwork Desk is the help desk product: client emails become tickets, tickets become billable tasks in Teamwork.com. It is **licensed and priced separately from Teamwork.com plans above**, per agent rather than per Teamwork.com user.

Prices are **per user / month, billed annually** (annual billing saves ~29% vs monthly). Paid Desk plans include a **30-day free trial - no credit card required**. Note this differs from the 14-day trial on Teamwork.com plans.

### Desk plans at a glance

| Plan | Price (per user/mo, billed annually) | Agents | Best for |
|------|--------------------------------------|--------|----------|
| Starter | $9.50 | Up to 10 | Small teams handling client email in one place |
| Pro | $17.00 | Unlimited | Teams billing support time and automating triage |
| Premium | $33.00 | Unlimited | Teams reporting on support performance and running SLAs |
| Enterprise | Let's talk (contact sales) | Unlimited | Regulated or security-sensitive support operations |

### What each Desk plan adds

- **Starter ($9.50)** - Teamwork.com integration, free Help Docs site, customer portal included, up to 10 agents.
- **Pro ($17.00)** - Everything in Starter plus: track time on tickets, triggers, live chat, unlimited agents.
- **Premium ($33.00)** - Everything in Pro plus: customer happiness ratings, custom fields, full reporting, business hours, scheduled tickets, Service Level Agreements.
- **Enterprise (Let's talk)** - Everything in Premium plus: HIPAA verified.

### Desk features by area

- **Ticket management** - Inbox sync with Outlook or Gmail, email ticketing, merge and split tickets, followers, ticket export, attachments, delivery notifications, companies, shared tickets, ticket tags, ticket templates, undo send. Time tracking on tickets, live chat, scheduled replies and scheduled tickets from Pro/Premium. Customer satisfaction ratings, custom fields and SLAs on Premium.
- **Agent productivity** - Canned responses, collision detection, private notes, filtered search, part-time agents, notification history, business hours, Training Wheels, Mailchimp integration, inbox administrator.
- **Automation** - Custom views and triggers.
- **Collaboration** - Teamwork.com integration, customizable task and ticket workflow, track ticket time in Teamwork.com, task automation, ticket forms, embeddable contact form.
- **Customer portal and Help Docs** - Help Docs with custom domain, full CSS customization, unlimited articles, IP-based access control.
- **Reporting** - First response time, top agents, handle time, replies to resolve, agent performance insights, tickets by channel, Help Docs reports, Delighted integration.
- **Integration with Teamwork.com** - Connect tickets and tasks, creating seamless workflows between where your team completes their work, and where the client communication lives creating a single source of truth. Track time on client comms, to create a complete picture on profitability of each project and/or client.
- **Security** - Database backup, 256-bit encryption, secure passwords, 2FA, advanced security, IP-based access control, auto-logout, bulk download prevention, single sign-on, HIPAA verified (Enterprise).
- **Apps** - iOS app, Android app, Teamwork Desk API.

### Dotty AI add-on

Dotty is the AI teammate for Teamwork Desk. It is a **paid add-on available on all Desk plans**, priced **per installation, not per seat**.

| Item | Price | Included |
|------|-------|----------|
| Dotty add-on | $69 / month per installation | Analysis of 1,000 tickets and 100 suggested responses |
| Additional suggested responses | $9 per 100 responses | On top of the 100 included in the add-on |

What Dotty does, available as an add-on on every Desk plan:

- **Similar tickets** - Surfaces previous tickets resembling the one an agent is working on.
- **Ticket summaries** - Condenses long ticket threads so an agent can pick up context quickly.
- **Trends** - Identifies patterns across incoming tickets.
- **Suggested replies** - Drafts responses for the agent to review and send.

### Desk billing & FAQ

- **Billing:** Monthly or annual, charged automatically. Annual can be paid offline by arrangement.
- **Changing plans:** Cancel, upgrade or downgrade at any time. Upgrades are charged pro rata, crediting unused time on the old plan.
- **Payment methods:** Credit card (Visa, MasterCard, Maestro) for monthly; invoice and bank transfer for annual.
- **Free trial:** 30 days on paid Desk plans, no credit card required.
- **Discounts:** Available for non-profit organizations, contact sales@teamwork.com.
- **Tax:** EU sales tax applies to Irish customers and EU customers without a valid Tax Registration Number. Fair usage applies.

## Links

- [Start a trial](https://www.teamwork.com/signup/): Free 14-day trial of Teamwork.com, no credit card required
- [Book a demo](https://www.teamwork.com/contact/sales/): Personalized demo with the sales team
- [Teamwork Desk](https://www.teamwork.com/desk.md): Help desk product page in markdown
- [Teamwork Desk pricing](https://www.teamwork.com/desk/pricing/): Desk plans and the Dotty add-on